FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Whether Your Industrial Panel PC Support OEM/ODM Service?

Yes, our industrial panel PC support the customization with size, function, appearance, resolution, high brightness and etc.

Where is your panel pc/panel pc apply?

They can be used in many ways:smart city,artificial intelligence,Medical Equipment, kiosk,  Industrial autamation etc.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

What is the average lead time?
For samples, the lead time is about 3 days. For mass production, the lead time is 7-15 days after receiving the deposit payment.
The lead times become effective when
(1) we have received your deposit
(2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale.
In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal.

What is the product warranty?

During the industrial computer manufacturing and prototype industrial computer , many customers encounter issues.

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

How do I mount my panel pc with clips?

Our standard panel PCs between the bezel and clip to tighten. The display will stay in place with pressure be mounted in a existing cabinet with the provided mounting clips. Screw the clips in to the side holes on the back of bezel but don't tighten too much.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

What is the main size for your panel pc and industrial monitor?

What is the main size for your panel pc and industrial monitor?
8”, 10.1”, 10.4”, 11.6",12”, 13.3” 15”, 15.6”, 17” 18.5" , 19” , 21.5” 22” and wide screen the same zise.

We also support the customized.

How long is the warranty for your industrial monitor or PC ?

We provide three-year warranty for industrial monitors and PCs, one year for free.

Do your company‘s rugged tablets support GNSS systems?

We have multiple models of rugged tablets, and some of them support the GNSS system. For example:

  • ●The 10.1-inch CPT-101MG Rugged Tablet with Andriod 13  tablet of Compt supports GPS and GLONASS.
  • ●The CPT-SM089 rugged tablet of Compt supports GPS, BDS, GLONASS and Galileo.
  • ●The CPT-EV10 vehicle-mounted tablet supports GPS, GLONASS, AGPS, Beidou and Galileo.

The specific configurations of different models of rugged tablets may vary. If you want to know whether a specific product supports the GNSS system and which satellite navigation systems it supports, you can provide more detailed product model information.

What operating systems do your rugged tablets support?

Our rugged tablets support various operating systems. Commonly, they are compatible with Windows operating systems like Windows 10, which provides a familiar and versatile computing environment with a wide range of software support for business and professional applications. Some models also support Android operating systems. Additionally, depending on specific product models and customer requirements, there may be support for other specialized or industry-specific operating systems to meet the unique needs of different fields such as industrial control and military applications.

Why Choose Compt Electronic Devices?

Our innovative Devices combines five essential elements: rugged durability, stronge processors, long-lasting batteries, vivid displays, waterproof and great signal. the driving force behind our industrial computers, industrial panel PC,industrial monitors, tablets, and rugged tablets.

Compt technology ensures continuous performance, adapting to your needs effortlessly. We prioritize power and longevity, so you never miss a beat.

Elevated by Compt Power Technology™, our devices are crafted for unparalleled performance, ensuring you have the stamina and capability to conquer any challenge that comes your way.

How to select a Core i3, i5 or i7 Processors?

Intel Core i3, Core i5, and Core i7 CPUs are widely used in the world of technology.However, many buyers are not very clear about the differences between Core i3, i5 and i7 processors. Different processors performs different in operating the CPUs. When selecting Core i3, i5, or i7 processors for industrial panel PCs, the following factors should be taken into account:

  • Complexity of Industrial Applications
    • Core i3: For basic industrial monitoring and data display tasks where the processing requirements are not overly demanding, an i3 processor can suffice. It can handle simple data acquisition, display of real-time data on the panel, and basic communication with peripheral devices.
    • Core i5: When it comes to more complex industrial automation scenarios that involve moderate data processing, such as coordinating multiple industrial control processes, analyzing production data in real-time, or running multiple industrial software applications simultaneously, an i5 processor is more suitable.
    • Core i7: In high-end industrial applications like advanced industrial image processing for quality inspection, complex motion control in robotics, or running large-scale industrial simulation software, an i7 processor is necessary to provide the high computing power and multi-core processing capabilities required.
  • Multitasking and Concurrent Operations
    • Core i3: Can handle a few concurrent tasks but may struggle when there are many applications running simultaneously. It's suitable for systems where there are only a couple of essential processes running at the same time.
    • Core i5: With better multi-core performance and hyper-threading, it can manage a moderate number of concurrent tasks efficiently. It can handle multiple industrial control loops, data logging, and communication tasks simultaneously without significant performance degradation.
    • Core i7: Offers excellent multitasking capabilities, allowing for seamless operation of numerous complex tasks at once. It's ideal for industrial environments where there are multiple high-demand processes running concurrently, such as in a large manufacturing plant with multiple production lines being monitored and controlled simultaneously.
  • Number of Cores
    • More cores can support more tasks at the same time. The core in the key in processor. Dual-core has two internal processors. And a quad-core means it has four internal processors. For the dual-core, it can run two applications at the same time, and each application can visit its own processor.Therefore, multiple cores are designed to improve performance of computer.
What's Your Warranty Clause ?
We are unable to accept returns or exchanges for products in the following situations:
  1. The provided serial number does not match the one affixed during production.
  2. Related warranty cards and labels have been altered or torn; Serial numbers have been erased; The package is damaged to the extent that the contents are unidentifiable.
  3. The product's purchase receipt and warranty card have been altered, torn, or lost.
  4. The product has been damaged due to unauthorized disassembly, repair, or upgrade.
  5. Damage has occurred as a result of improper operation, maintenance, or storage.
  6. There is artificial damage caused by movement, dropping, collision, extrusion, etc.
  7. Accessories are missing or damaged; The package has stains and severe extrusion marks.
  8. Damage has been incurred during the return shipment to the manufacturer due to improper packing and transportation.
  9. The outer packing seal has been removed.

To learn more about our detailed return and exchange policy and warranty service, you can read more Returns & Warranties

Guangdong Computer Intelligent Display Co., Ltd

Guangdong Computer Intelligent Display Co., Ltd. was founded in 2014 and has emerged as a leading provider of solution in the professional display field.

Equipped with a professional R & D team, the company features self - defined port compatibility design. It is capable of offering professional, intelligent, and customized design services tailored to customer needs.

 

Adhering to the concepts of steady development, continuous innovation, and win - win cooperation during its growth, the company independently designs and develops industrial display equipment, industrial Tablet PCs, embedded computers, industrial control boards, and other products. It is a powerful service provider in core areas such as industrial intelligent automation, Internet applications, interactive digital systems, data collection and control, medical equipment, and transportation orbits.

 

So far, the company has provided professional products, services, and solutions to hundreds of well - known domestic and foreign enterprises.
 
Is Compt is a Chinese company?
It's a global company in industrial computer industry
 
Are Compt industrial computer good?
COMPT industrial computers have their own advantages and can be considered good in many aspects:Excellent Stability, Powerful Performance,Good Service Support.
 
Who is the founder of Compt?
Yanm Lee
Yanm Lee, the founder of Compt, said, “As a trusted leader in industrial computer technology, we are committed to providing our customers with high-quality and innovative computer products. "
 
What OS does Compt use?
Android 9, Android 10,Android 13, windows,linux, others
 
What country is Compt made?
 Compt is a China-based industrial Computer device manufacturer.  COMPT is short for Guangdong Compt Intelligent Display Co., Ltd, Compt sells industrial Computer devices in limited markets.
 
Is Compt an android?
The Compt CPT-080M Rugged Tablet is a robust 4G device designed for durability and high performance. It comes with an impressive 64GB storage and 4GB RAM, running on Android 10. 2.4/5G WIFI for clear and seamless wireless connectivity.
 
Is the Compt  CPT-121P1BC2 a good industrial Computer?
Customers find the Computer CPT-121P1BC2 reliable and good value for money. It has a nice screen size, aesthetics, and memory capacity. They find it easy to use, set up, and navigate. The 5G connectivity is fast.
 
What Is Industrial Tablet Computer?

Intended for industrial purposes, an industrial computer, also known as an industrial PC or IPC, is a specialized computer designed to operate in harsh industrial environments and meet the specific requirements of industrial applications. Industrial PCs have higher dependability and precision standards, and are generally more expensive than consumer electronics. 

An industrial tablet computer is a specialized electronic device designed for use in industrial and harsh environments. The host computer, liquid crystal display and touch screen are integrated into one. It has the characteristics of touch function, ruggedness, anti-vibration, wide temperature and rich I/O interface. It makes communication, transmission, input and receiving information between users and machines more convenient and fast. 

By using an industrial tablet computer, work processes can be streamlined, and overall efficiency can be significantly improved. As a result, it serves as an optimal solution for human - machine interfaces, playing a crucial role in enhancing the interaction and cooperation between humans and machines in industrial and other relevant applications.

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